Frequently Asked Questions
Everything you need to know about your luxury shopping experience at Duchess Boutique.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygienic reasons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate collections from various designers, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Do you offer international shipping?
Yes, Duchess Boutique ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
Are your materials ethically sourced?
At Duchess Boutique, we prioritize quality and ethics. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, sustainable fabrics whenever possible.