Returns & Exchanges
At Duchess Boutique, we want you to feel confident in every piece you wear; if your selection isn't the perfect fit, we offer a seamless 30-day return policy for store credit or exchange. All returned items must be in their original condition with tags attached and free from any signs of wear.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and choose between store credit or a size exchange.
Prepare Your Package
Carefully pack your unworn items in their original packaging, ensuring all boutique tags and protective liners are intact to qualify for a full return.
Label and Ship
Print the prepaid shipping label provided via email, affix it to your parcel, and drop it off at any authorized carrier location within 7 days of your request.
Quality Inspection and Credit
Once our team receives and inspects your return, we will issue your digital gift card or ship your replacement item within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing